Privacy Policy

Our team handles every client enquiry with the same care we apply to the privacy of your information.

1. Overview

This Privacy Policy explains how Aria Fencing and Construction Pty Ltd (ABN 95 701 404 275) (“we”, “us”, “our”) collects, holds, uses and discloses personal information when you engage our fencing installation and construction services, visit ariafencingconstruction.site, or otherwise interact with us. It applies across our Perth, WA operations and to all personal information we handle, regardless of how it is collected.

2. What Personal Information We Collect

The personal information we collect depends on the nature of your dealings with us and may include:

• Your name and the names of other people at the property involved in your project;
• Your email address and postal address, including the worksite address where fencing or construction work is to be carried out;
• Details of your enquiry, such as the type of fencing you are interested in (for example Colorbond, timber paling, pool, security or rural fencing) and your preferred timeline;
• Site access information, property boundaries, plans, photos and other documents you provide so we can quote or carry out the work;
• Records of our communications with you, including emails and written correspondence;
• Invoicing, contract and payment records relating to completed work; and
• Any other information you choose to provide to us.

We do not collect sensitive information (such as health information) unless it is reasonably necessary for one of our functions or activities and you have consented, or the collection is otherwise permitted by law.

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Submit an enquiry or quote request through our website, including via our quote page or contact page;
• Email us at ceo@ariafencingconstruction.site;
• Meet with us on site to discuss a fencing or construction project; or
• Engage us to carry out work, enter into a contract with us, or make a payment to us.

In some circumstances we may also receive personal information from third parties, such as a builder, building surveyor, neighbour or agent acting on your behalf in connection with a project.

4. Why We Collect, Use and Disclose Personal Information

We collect, use and disclose personal information for purposes connected with our fencing installation and construction services, including to:

• Respond to your enquiries and prepare quotes and proposals;
• Plan, schedule, deliver and complete fencing and construction work at your property;
• Manage contracts, engage subcontractors and order materials such as fencing panels, posts and hardware;
• Issue invoices, process payments and maintain accurate business records;
• Meet our legal, tax, insurance, work health and safety and regulatory obligations in Western Australia; and
• Improve our services and communicate with you about projects you have asked us to work on.

We will only use or disclose your personal information for the primary purpose for which it was collected, for related purposes you would reasonably expect, or where otherwise permitted or required by law.

5. Disclosure of Personal Information

We may disclose personal information to:

• Subcontractors, tradespeople and labour hire providers engaged to assist with your project;
• Suppliers and delivery services that provide fencing materials and equipment to your site;
• Our professional advisers, including accountants, bookkeepers and insurers;
• Service providers that host our website, email and business systems;
• Government agencies, local councils or regulators where required by law; and
• Debt collection agencies or legal advisers, where necessary to recover amounts owed to us.

We do not sell your personal information. Where we use service providers located outside Australia, we take reasonable steps to ensure they handle your personal information consistently with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies are small files stored on your device. Most browsers allow you to refuse or delete cookies through your settings; doing so will not prevent you from browsing our pages, though some features may not function as intended. Analytics data we collect is generally aggregated and is not used to identify you personally.

7. Storage and Security of Personal Information

We hold personal information in secure electronic records and, in some cases, in paper files. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include restricting access to personnel who need it for their role, using password protection on our systems, and securely destroying or de-identifying personal information once it is no longer required by law.

8. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@ariafencingconstruction.site with sufficient detail for us to identify you and the information concerned. We will respond within a reasonable time. We will not charge you for making a request, although we may charge a reasonable fee for providing a copy of the information.

9. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm to any individual whose personal information we hold, we will assess the breach promptly and, where required under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth), notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

10. Marketing Communications

We may send you updates about our fencing and construction services where you have consented or where it is within your reasonable expectations as a client or enquirer. Every marketing communication will include a simple way to opt out, and you may withdraw consent at any time by emailing ceo@ariafencingconstruction.site. We will honour opt-out requests promptly.

11. Complaints and Enquiries

If you have a question about this policy, or you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact our Privacy Officer:

• Aria Fencing and Construction Pty Ltd (ABN 95 701 404 275)
• Email: ceo@ariafencingconstruction.site
• Location: Perth, WA

We will acknowledge your complaint and investigate it fairly and promptly, keeping you informed of the outcome. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and material changes will take effect from the date of publication. We encourage you to review this policy periodically.

13. Related Policies and Pages

For further information about how we operate, please see our Terms of Use, About and Services pages, or view our service areas across Perth, WA.